Handling complaints during the coronavirus (COVID-19 outbreak)
DfE does not expect schools to handle new or existing complaints while they are closed. Schools should, however, still engage with parents and pupils where they can. Complaints can be considered once the government confirms schools can safely reopen.
Guidance for local-authority-maintained schools about setting up or reviewing complaints procedures. Change made - added information to the best practice guidance about handling complaints during the coronavirus (COVID-19) outbreak.